Privacy Policy

Privacy Policy - The Basics

By using this Website, you agree to the terms of this Privacy Policy.

1. Who We Are

Filao Trading Ltd
Company Number: 15184131
Registered Office: 50 Princes Street, Ipswich, Suffolk, UK, IP1 1RJ
Email: info@filaotrading.co.uk
Website: https://www.filaotrading.co.uk

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following types of personal information:

Identity Data – name, title, date of birth, gender
Contact Data – email address, billing address, delivery address, phone number
Transaction Data – details of products you have purchased from us
Technical Data – IP address, browser type and version, time zone setting, location, operating system
Usage Data – information about how you use our Website
Marketing and Communications Data – your preferences in receiving marketing from us

We do not collect or store payment card details. Payments are processed securely through third-party payment providers.

3. How We Collect Your Information

We collect data in the following ways:

When you visit our Website
When you create an account or place an order
When you sign up for our newsletter or marketing
When you contact us via email, phone, or contact forms
Through cookies and similar technologies

4. How We Use Your Information

We use your personal data for the following purposes:

To process and deliver your orders
To manage payments and refunds
To communicate with you regarding your orders or enquiries
To personalise your shopping experience
To improve our Website and services
To comply with legal obligations
To send you marketing communications (only with your consent)

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases for processing your data:

Contractual necessity – for processing orders and transactions
Consent – for email marketing and newsletter subscriptions
Legal obligation – for complying with UK tax and legal requirements
Legitimate interests – to improve our services and prevent fraud

6. Sharing Your Information

We may share your data with trusted third parties including:

Payment processors (e.g. Stripe, PayPal)
Delivery and logistics companies
IT and website service providers
Legal or regulatory authorities if required by law

We do not sell or rent your personal information to third parties.

7. International Data Transfers

Some of our service providers may store or process your data outside the UK. When this occurs, we ensure that appropriate safeguards are in place in line with UK data protection laws.

8. How We Protect Your Information

We are committed to ensuring your personal information is secure. We use:

Secure server technologies (SSL)
Access controls
Firewalls and antivirus software
Encryption where necessary

However, no method of transmission over the internet is 100% secure.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting obligations.

10. Your Rights

Under data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of your personal data
Request deletion of your personal data
Object to processing or request restriction of processing
Request transfer of your personal data
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at [Insert Contact Email].

11. Cookies

Our Website uses cookies to enhance user experience and gather analytics data. For more details on how we use cookies, please see our Cookie Policy.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy policies or content.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please check back regularly to stay informed.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Filao Trading Ltd
Email: info@filaotrading.co.uk